At Shri Bankey Bihari Prasad, we strive to provide devotees with high-quality and hygienically packed prasad. Due to the sacred and consumable nature of prasad products, our refund and return policy is outlined below.
1. Returns
Since prasad items are food and religious offerings, we generally do not accept returns once the order has been delivered.
This policy helps maintain the purity, hygiene, and authenticity of the prasad.
2. Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.
To process your request, you may be asked to provide:
- Order number
- Photos of the damaged or incorrect product
- A brief description of the issue
After verification, we may offer a replacement or refund, depending on the situation.
3. Refund Process
If a refund is approved, it will be processed to the original payment method used during checkout.
Refunds are usually processed within 5–7 business days, depending on your payment provider.
4. Order Cancellation
Orders can only be cancelled before they are processed or shipped. Once the order has been prepared or dispatched, cancellation may not be possible.
5. Non-Refundable Situations
Refunds or returns will not be applicable in the following cases:
- Change of mind after delivery
- Incorrect shipping details provided by the customer
- Delivery delays caused by courier services or unforeseen circumstances
6. Contact Us
If you have any questions regarding refunds or returns, please contact us at:
Email: info@shribankeybihariprasad.com
Our support team will assist you as quickly as possible.
